Customer Service Representative Position

Customer Service Representative

Portland OR, Vancouver WA

Bloom Pest Control - Pest control portland or - bug extermination company portland or vancouver wa

When taking on our Customer Service Representative Position, you’re the front lines! You’re personality and how you act over the phone is going to be what our customers associate us with. We need a fun and caring person to man the phones! A Passionate, knowledgeable, creative problem solver! Bloom does Pest Control and Crawl Space work. If you’ve clicked ‘apply’ through our crawl space site, you’re in the right place! This customer service representative position will be covering both pest control and crawl space work.  All responsibilities and requirements are the same and under the same company.

Your responsibilities:

  • Answering the phone for new and existing customers
  • Giving customers accurate quotes for any and all treatments we do
  • Assigning the appropriate technician to each job/correct location
  • Quickly and sufficiently answer all customer questions over the phone
  • Problem solve on-a- dime (very quickly)
  • Working on the computer
  • Getting customer information and correctly inputting it into our companies CRM
  • Working closely with all our lead technicians and others in Bloom.

Requirements:

  • Minimum of 60 wpm on the computer
  • Comfortable on the phone
  • Basic knowledge of the Portland and Vancouver areas (for scheduling purposes)
  • Team player
  • Have to like or be okay with listening to the country pop station
    on Pandora (that’s what we listen to at the office you will be trained at)
  • Minimum of 2 years in the customer service field
  • Excellent written and oral skills
  • Ability to simplify high complex actions for a non-technical audience
  • Passionate about customer service
  • Extreme attention to detail and great organizational skills for managing multiple tasks at once
  • Passion to dig in and fully understand problems and resolutions; not afraid to follow-up and clarify as needed
  • Drivers license and insurance (all valid)

Extra Credit

  • Bilingual
  • 80+ wpm
  • Like Classic Rock
  • Like the color green

Interested? GREAT! Go ahead and fill out the form below and attach your resume. We so look forward to seeing it and hopefully welcoming you to the Bloom crew soon!

Apply Here!
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